New PaygOps Premium Pricing: Fair, Simple, & Growth-Friendly
- PaygOps
- Oct 27
- 3 min read
Updated: Nov 25
At PaygOps, we’re constantly looking for ways to make our platform simpler, more flexible, and better aligned with your business needs. Today, we’re excited to announce a major update to our Premium Plan pricing, making it easier to scale, more transparent, and perfectly aligned with your operations.
Unified Pricing: Now Based on Contacts, Not ContRacts
Last year, we introduced PaygOps Microservices plans, which allowed clients to subscribe to individual features and pay per active contact. This gave businesses a flexible, usage-based pricing model tailored to their operations.
Until now, our Premium Plan has still followed a contract-based model, charging fees based on the number and value of contracts. Our new Premium Plan replaces the old contract-based pricing with a per-Active Contact pricing model, just like Microservices. This means that whether a client has one contract or multiple recurring contracts, they now count as a single contact for billing purposes, and each contact is always charged the same price regardless of the contract value.
What does this mean?
Companies with high-value contracts but fewer contacts benefit from more affordable pricing: each contact is charged the same price, no matter their contracts’ value.
Businesses with recurring clients or multiple contracts per client are charged more fairly: one contact, regardless of how many contracts the contact is associated with.
Friendly to growth: as your operations expand, pricing remains predictable, while your effective cost per contact decreases thanks to automatic volume-based discounts as your number of active contacts increases.
The new structure is unified and simpler to understand: one pricing model applies consistently across Premium and Microservices.
What is an Active Contact in PaygOps?
An Active Contact is any contact marked as active in PaygOps, whether a Lead (who didn't convert yet) or a Client. Each contact counts only once, even if they have multiple contracts or lead entries. This ensures fair, predictable pricing based on actual contacts.
Have questions about how this works for your business? Contact our sales team for guidance.
Why the New Premium Plan Is Cheaper at Scale: Real Examples
Under the old Premium pricing, usage fees depended on the contract value, with rates ranging from $0.21 (for low-value contracts) up to $0.50 (for high-value contracts), and customers with multiple loans or products counted multiple times.
The new Premium model simplifies that: $0.20 per active contact, regardless of contract value. On top of that, we apply lifetime volume discounts—from 5% up to 40%—so as your number of active contacts grows, your effective usage cost goes down. This means Premium is now consistently cheaper, especially for organisations working at scale, selling higher-value contracts, or managing clients with multiple contracts.
To illustrate how much more affordable the new Premium Plan is, here’s a simple comparison using a realistic scenario: 10,000 active clients with an average contract value of $100.
Scenario | Old Premium (per contract) | New Premium (per contact) |
10,000 contracts, avg. $100 contract value | $2,900 usage + Fixed Fee = $3,020 | $2,000 usage + Fixed Fee = $2,300, then $2,200 with 5% volume discount |
*The calculation above is an illustrative approximation. In practice, the number of contacts and contracts will differ.
→ This represents nearly 30% monthly savings in this scenario — but depending on your portfolio structure (for example, higher‑value contracts or scaling), Premium can now be up to 60% cheaper than before.
New Premium vs Microservices: Quick Overview
The Premium Plan still gives clients access to all Main Features and most Extra Features. For those who prefer a more flexible, usage-based approach, the Microservices plan continues to offer the option to pay only for the features they select. Below is a simple comparison table highlighting the differences.
Feature / Plan | Premium | Microservices |
Fixed Fee | $300/month or $3,200/year | $120/month or $1,200/year |
Main Features | All included ($0.20 per active contact for all) | Pay per subscribed main feature ($0.03–$0.10 per active contact) |
Extra Features | Most included | Pay per subscribed extra feature ($0.01–$0.10 per active contact) |
Analytics | $0.02 per active contact | $0.10 per active contact |
Offline Agent Mobile App | $0.02 per active contact | $0.02 per active contact |
You can also check out our Pricing Simulator for a better breakdown and estimation of costs, or reach out to our sales team.
Transparent and Ready for Growth
The new Premium Plan pricing is part of our ongoing effort to make PaygOps simpler, more predictable, and better aligned with your business. It brings clarity and fairness, ensuring you pay per active contact, so as your operations grow, your costs reflect your actual usage, not the number or value of the contracts.
Ready to see how the new Premium Plan or Microservices pricing can work for your business? Reach out to our PaygOps team to get personalised guidance, explore detailed pricing, or request a free demo tailored to your operations.
