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What you can do with PaygOps After-Sales Features
Interaction Reports
Create and Track Interaction Reports
Achieve high customer satisfaction level through improved data collection on customers, and boost communication efficiency and knowledge sharing across your call centre and field operative teams.
Ticketing and Maintenance
Control Maintenance Planning and Scheduling
Raise tickets, share critical information while scheduling field maintenance visits, and monitor the ticket resolution in order to get a higher service quality offered to your clients.
SMS Editor
Create and Send Automated Custom SMS Campaigns
The SMS Editor feature allows you to configure custom messages to send automatic bulk SMS campaigns to your clients along their customer journey, to maintain a good communication flow with them.
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After-Sales Dashboard
Analyse and Improve Customer Service
PaygOps After-sales Dashboard provides you with in-depth knowledge of the performance of your after-sales service and will help you identify the areas of improvement for the department.
