Last-mile distributors facilitating access to solar water pumps to smallholder farmers face several challenges, such as:
Reaching farmers that live in remote areas where there is no connectivity
Being able to mitigate the risks associated to late payments or default
Being able to propose different payment plans and monitor the payments
Mitigating operational risks: Provide an efficient customer service to farmers that have an issue with the device or with the payments
Watch the video to discover how you can leverage PaygOps features to streamline your operations and provide greater value to your customers:
PaygOps Offline mobile app allows field agents to create leads on the field and register new customers.
PaygOps Lead Generator feature allows the management team to monitor the performance of the sales agents.
Evaluate the financial information of the farmers interested in buying and assess the credit risk
Build payment plans adapted to harvest seasons
Manage both cash and mobile payments
Send automated SMS to remind the customers to pay and keep them informed about the progress on the status of the loan
PaygOps offline mobile app allows agents to create interaction reports on the field after visiting a farmer.
PaygOps provides a ticketing system to support the Call Center and Customer Service teams to monitor the ticket resolution for higher quality service offered to his clients
About Solaris Offgrid:
Solaris Offgrid supports distributors of essential services to build strong customer traction and greater relations with investors through flexible and inclusive Paygo solutions, designed for last-mile operations. Adopting a bottom up approach in the design of its solutions and creating synergies with a strong network of partners to solve last-mile challenges, the company has already deployed Paygo solutions in more than 30 countries through PaygOps, Solaris Offgrid in-house software solution built “In the Field, for the Field” and its product development services. Leading reference in the off-grid solar market, PaygOps, is engineered to deliver modular and interoperable solutions to address off-grid energy access challenges and distribution complexity. For more information on PaygOps, please contact [email protected].