Introducing PaygOps’ NEW Task System: Driving Efficiency from Planning to Execution

We’re excited to present the new Task System in PaygOps, a powerful feature developed to further streamline the management of tasks and improve operational efficiency for essential service providers. 

This new system empowers clients to create, assign and track tasks effortlessly. Whether it’s coordinating sales activities, handling customer interactions or managing technical support, among many others, PaygOps’ Task System provides a structured yet adaptable approach to organising work. This way, teams can stay aligned and ensure that every task is completed efficiently. 

The new feature can be leveraged from an easy-to-access button on the PaygOps interface, thus allowing users to quickly create, assign and track tasks from any location within the application, both desktop and mobile versions.

When creating a task, managers can select the appropriate task category, which automatically pre-fills the task name and instructions with support from the platform’s AI capabilities. This information can be further edited to fit the specific requirements of the task at hand. The manager can then assign the task to a team member, with a clear deadline (if needed) and track it as it progresses. Users will see the tasks assigned to them, with the status updated to indicate whether the task is on time (green), overdue (red) or not time-bound (gray).

By leveraging this feature, businesses have enhanced oversight capabilities, with the ability to visualise pending and completed tasks, allowing for a smooth tracking of progress. Task details include clear instructions for the user, and the system allows users to add notes, such as when a task is blocked due to unforeseen circumstances. This makes the Task System more interactive and communicative, as agents can provide updates on challenges they face while completing their tasks. These notes help managers stay informed and make adjustments as needed. The status of the task is updated based on these notes, providing a dynamic view of task completion.

How EcoFlame* Optimised Operations with PaygOps’ Task System

EcoFlame, a distributor of clean cooking stoves and pellets, faced challenges in coordinating deliveries, maintenance visits, and customer follow-ups across multiple hubs. Without a structured system, sub-managers struggled to assign tasks efficiently, and field agents lacked clarity on daily priorities, leading to delays, missed appointments, and inefficiencies in resource allocation.

By adopting PaygOps’ Task System, EcoFlame streamlined operations—allowing sub-managers to create and assign tasks for critical activities such as delivering stoves and fuel, scheduling repairs, and setting automated payment reminders. With real-time task tracking, managers gained better visibility into field operations, ensuring a fair workload distribution and improved efficiency. As a result, EcoFlame enhanced service delivery, reduced operational bottlenecks, and increased customer satisfaction.

*Fictional name

Ready to streamline your field operations from planning to execution? Discover how PaygOps’ Task System can boost your team’s efficiency. Book a demo today at paygops.com! 🚀

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About PaygOps:

We empower suppliers of essential products and services with flexible, inclusive IT solutions that amplify their mission to serve the unbanked worldwide, even in the most remote areas. PaygOps seamlessly integrates with enterprise applications, payment systems (Mobile Money), and API services, enabling the smooth management of lease financing (for both Paygo and non-Paygo products) and operations across key sectors including solar, agriculture, clean cooking, access to water, e-mobility and microfinance. Designed for modularity and interoperability, PaygOps simplifies access to credit, streamlines distribution, and provides investors with critical financial data and insights.