PaygOps & SolarWorX partner to support distributors in delivering outstanding after-sales services

Updated: Sep 16, 2019


PaygOps and SolarWorX are thrilled to announce their partnership aiming at facilitating energy access and support at the last-mile for installations up to 500Wp.


Thibault Lesueur, Cofounder and CMO, Solaris Offgrid and Georg Heinemann, COO, SolarWorX

SolarWorX is a German manufacturer with active pilots in West Africa focusing on modular solar homes & business systems development called “Solego” (see illustration below).


Through SolarWorX’s technology, it is made possible to stack multiple systems with each 80Wh or 160Wh, allowing the battery capacity to increase and high-power appliances to be operated up to 500Wp (e.g. water pumps, grinder). The basic system comes with a touchless, dimmable LED lights, a submersible water pump and other efficient appliances.


“We are convinced since the early days that flexibility in both hardware and SaaS (Software-as-a-Service) offerings are a must have to scale in this industry. We are seduced by SolarWorX’s offering and are convinced by the key value they defend: modularity,” says Solaris Offrgid and PaygOps CEO Siten Mandalia.


SolarWorX supports ambitious solar distributors looking at offering either substantial energy use at home and/or productive use of energy. “With such increases in installed capacity, often comes the requirement of stronger aftersales capabilities,” insists Charlène Giraudier, Director of Operations and Customer Success at PaygOps. “In our experience, the bigger the installation becomes, the more the ultimate-user values the after-sales services’ provided around his/her installation, such as trouble-shooting reactiveness.”


This is where PaygOps features can make the difference. Felix Bolt, CEO of SolarWorX points out that “to support our productive use focus, a professional Paygo platform becomes crucial for our distributors. With its long track record, PaygOps is the ideal partner for our innovative and straight forward approach. Our distribution partners as well as their customers will benefit from a reliable software platform together with reliable hardware. We're looking forward towards a successful partnership in particular when it comes to future developments like decentral micro-grids”.


About Solaris Offgrid :

Solaris Offgrid supports solar energy distributors to build strong customer traction and greater relations with investors through flexible and inclusive Paygo solutions, designed for last-mile operations. Adopting a bottom up approach in the design of its solutions and creating synergies with a strong network of partners to solve last-mile challenges, the company has already deployed Paygo solutions in nearly 20 countries through PaygOps, Solaris Offgrid in-house software solution built “In the Field, for the Field” and its proprietary hardware solutions. Leading reference in the off-grid solar market, PaygOps, is engineered to deliver modular and interoperable solutions to address off-grid energy access challenges and distribution complexity. For more information on PaygOps, please contact [email protected].


About SolarWorX :

SolarWorX is run by a team of off-grid experts, having done distribution for years in East Africa as pioneers of the sector the first-hand experience allows to design and manufacture products that perfectly address typical distributor challenges in Africa. The devices are designed for productive use during day while keeping the typical advantages of a solar home system at night. They also offer optional token transfer via GPRS including remote monitoring but can also be used fully offline. SolarWorX provides an in-depth onboarding for each new distributor, this includes staying with each distributor on the ground for up to two month in the country not only for a technical knowledge transfer but also advising on the distributor’s operational processes. SolarWorX has a strong focus on productive use, this helps rural end-customers to earn more income and makes the distribution model for our B2B partners financially more attractive as productivity lowers the risk of defaults. For more information on SolarWorX, visit www.solarworx.io.


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