A multiplicity of business models adopted by last-mile distributors, is driving software companies to provide a management system that can support a strategy that changes from the traditional pay-as-you-go. This model relies on M2M connectivity to monitor systems remotely and switch off the device if payments have not been made. Some businesses are shifting their strategy to leverage the Internet of Things (IoT) to improve their ability to get deeper insight on their device performance.
Devices with sensors or smart metering systems are key to distributors whose purpose is to offer unparalleled service and support to their customers.
Understanding the importance of data, PaygOps is developing features that enable distributors to import, store and display usage-based data.
Displaying usage-based data in PaygOps
Whether it is per kWh/h, liter of water or kg of gas used, distributors will have access to accurate information to propose an adapted pricing policy that reflects clients’ actual consumption. With this information, they can anticipate client’s needs, ensure their product lines up with their expectations before they even ask for a new service. Refiling options are a good example of how distributors could adjust their offering to supply a customer. Based on the data collected with PaygOps, distributors will know when a client potentially needs a refill and thereby avoid shortage of energy supply.
Running an efficient after sales service
Performance related data such as remaining battery charge or a loss of water pressure will be leveraged to anticipate any potential technical issues. Distributors will be able to detect if a device does not operate normally, provide technical assistance or guidance to clients if the issue results from an improper use.
Only “smart” devices meaning that have the capacity to gather data and make it accessible through API, will allow PaygOps to display such information.
Big data visualization tools
Data visualization capabilities such as graphs, charts and diagrams, will be available in PaygOps toward the end of the year. Distributors will be provided with an accessible way to understand trends, outliers, data patterns and ultimately consumer behaviour. They could then create tailored offers that meet clients’ specific needs.
About Solaris Offgrid:
Solaris Offgrid supports distributors of essential services to build strong customer traction and greater relations with investors through flexible and inclusive Paygo solutions, designed for last-mile operations. Adopting a bottom up approach in the design of its solutions and creating synergies with a strong network of partners to solve last-mile challenges, the company has already deployed Paygo solutions in more than 30 countries through PaygOps, Solaris Offgrid in-house software solution built “In the Field, for the Field” and its product development services. Leading reference in the off-grid solar market, PaygOps, is engineered to deliver modular and interoperable solutions to address off-grid energy access challenges and distribution complexity. For more information on PaygOps, please contact [email protected].