Last-mile distributors facilitating access to clean cooking solutions, in both urban and rural regions, often face several challenges, such as:
Reaching households located in remote areas where there is no internet or mobile connectivity
Being able to mitigate the risks associated with late payments or default
Being able to propose different payment plans and monitor the payments
Mitigating operational risks: providing an efficient customer service to customers that have an issue with the device or with the payments
Watch the video to discover how you can leverage PaygOps features to streamline your operations and provide greater value to your customers:
PaygOps Offline mobile app allows field agents to create leads on the field and register new customers.
PaygOps Lead Generator feature allows the management team to monitor the performance of the sales agents.
Evaluate the financial information of the leads and assess the credit risk.
Build payment plans adapted to the different services: like a rent-to-own model for cookstoves or integrating a smart-metering technology to pay based on the amount of gas consumed.
Manage both cash and mobile payments.
Send automated SMS to remind the customers to pay and keep them informed about the progress on the status of the loan.
PaygOps offline mobile app allows agents to create interaction reports on the field after visiting a client.
PaygOps provides a ticketing system to support the Call Center and Customer Service teams to monitor the ticket resolution for higher service quality offered to the clients.
About Solaris Offgrid:
Solaris Offgrid supports solar energy distributors to build strong customer traction and greater relations with investors through flexible and inclusive Paygo solutions, designed for last-mile operations. Adopting a bottom up approach in the design of its solutions and creating synergies with a strong network of partners to solve last-mile challenges, the company has already deployed Paygo solutions in nearly 20 countries through PaygOps, Solaris Offgrid in-house software solution built “In the Field, for the Field” and its product design services. Leading reference in the off-grid solar market, PaygOps, is engineered to deliver modular and interoperable solutions to address off-grid energy access challenges and distribution complexity. For more information on PaygOps, please contact [email protected].