Last-mile software management solutions to support distributors facing the COVID-19 crisis


Organisations distributing essential services in emerging markets are facing 2 main challenges during these times: the reduced capability of their customers to repay the installments of the products they have purchased; the inability of visiting their clients and offering a physical customer support.


Last-mile distribution software, such as PaygOps, are key tools to face these current challenges and allow distributors to keep offering their services and engage differently with their customers.


PaygOps helps organizations working in sanitation to lower the risk of revenue loss


Millions of people in developing countries benefit from container-based sanitation solutions in low-income areas where there is no sewerage system. Social enterprises installing these systems also provide a service of waste collection that is transported to treatment facilities and resold as fertilizer (a major part of their revenues come from this service).


In normal times, running these models can be expensive as it is labor-intensive (tenths of field agents are needed to go door-to-door to collect the containers) and it requires a very careful planning that is usually done manually. During the current situation, this model can be even more expensive as the planning activity needs to respond to limitations on mobility and social distance obligations.


PaygOps Mobile App, designed for field agents, offers advanced planning features for the waste collectors that could be automatically created and modified according to weekly incidents. The app allows agents to easily access their daily planning that has been assigned to them by their line-manager, see the nature of the task, the village, the name of the client and schedule the visit.



PaygOps helps organizations keep the “computers on”


Organizations selling ICT devices in emerging markets under a leasing model, such as solar computers, smartphones and personal laptops, face a great challenge as their customers might find it difficult to repay their loans during these times. And yet these products have become more than ever before, essential and powerful tools for kids and university students to keep learning and studying; and for startups and SMEs to keep working without commuting.


In order to help their customers and keep reducing the digital divide, companies have decided to offer special promotions or grace periods to ensure the devices will stay on during the lockdown. PaygOps bulk SMS campaign functionality enables distributors to send customised messages in bulk to all of their customers, allowing them to communicate the promotions and new repayment conditions. PaygOps SMS campaigns are 100% customizable and can be adapted to the distributor’s business model.


PaygOps supports transportation activities such as boda boda drivers


Moto-taxi drivers are one of the most affected economic groups due to the lockdown and social distance measurements. While probably their bikes will be parked at home during several months, bike providers selling the vehicles under a leasing model are wondering how they can help their customers to better manage default risk and prevent churn.


PaygOps flexible Lease Management Module provides distributors with the ability to make changes to the fixed loan payment amounts, authorize deferrals or freeze payments. Furthermore, personalized custom workflows allow automatically triggered penalties for late payments.

About Solaris Offgrid:

Solaris Offgrid supports solar energy distributors to build strong customer traction and greater relations with investors through flexible and inclusive Paygo solutions, designed for last-mile operations. Adopting a bottom up approach in the design of its solutions and creating synergies with a strong network of partners to solve last-mile challenges, the company has already deployed Paygo solutions in nearly 20 countries through PaygOps, Solaris Offgrid in-house software solution built “In the Field, for the Field” and its product design services. Leading reference in the off-grid solar market, PaygOps, is engineered to deliver modular and interoperable solutions to address off-grid energy access challenges and distribution complexity. For more information on PaygOps, please contact [email protected].

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